1. How do I place an order?
Simply browse our collection, select your desired shoe style, choose the correct size and color, then click “Add to Cart”. Once you’re ready, proceed to checkout and complete the payment.
2. What payment methods do you accept?
We accept all major payment methods including:
- Credit/Debit Cards (Visa, MasterCard, RuPay)
- UPI Payments
- Net Banking
- Cash on Delivery (COD) – available in select locations
3. How do I know my shoe size?
Check our Size Guide available on each product page. We recommend measuring your foot length and comparing it with our chart for the most accurate fit.
4. Can I change or cancel my order?
You can change or cancel your order within 12 hours of placing it, provided it hasn’t been shipped yet. Contact our support team immediately for assistance.
5. What is your return and exchange policy?
We offer a 7-day return/exchange policy for unworn shoes in their original packaging. For more details, visit our Returns & Exchanges page.
6. How long will it take to receive my order?
Orders are usually delivered within 4–7 business days depending on your location. We will send you a tracking link once your order is shipped.
7. Do you offer free shipping?
Yes! We offer free shipping on all orders above ₹999. Orders below this amount will have a small delivery fee.
8. Are your shoes original and authentic?
Absolutely! All our products are 100% genuine and sourced directly from trusted manufacturers and authorized distributors.
9. What if I receive a damaged or wrong item?
We apologize for the inconvenience! Please contact our support team within 24 hours of delivery with your order details and photos of the product. We’ll arrange for a replacement or refund.
10. How can I contact customer support?
You can reach us via:
- Email: weballer07@gmail.com
- Phone/WhatsApp: +91-6260948453
- Contact Form: Available on our Contact Us page