Return & Refund Policy

At Weballer, we strive to ensure that our customers are completely satisfied with their purchases. If you are not happy with your order for any reason, we are here to help.

1. Eligibility for Returns

You may request a return if:

• The item is unused, unworn, and in original condition

• All original tags, labels, and packaging are intact

• The return is requested within 7 days of delivery

Note: Certain items such as clearance sale products, personalized or limited-edition items may not be eligible for return unless defective.

2. How to Request a Return

To initiate a return, please follow these steps:

1. Contact our support team at contact@weballer.com within 7 days of receiving the product

2. Share your order ID, product name, and reason for return

3. We will confirm your return request and provide return instructions

4. Pack the item securely and ship it to the address provided

3. Return Shipping

• If the return is due to our error (e.g., wrong item, defective or damaged product), we will bear the return shipping cost.

• For other reasons (e.g., size issue, change of mind), the customer is responsible for the return shipping cost.

4. Refund Process

Once we receive and inspect your returned product:

• A refund will be issued to your original payment method within 7–10 business days

• You will receive an email notification once the refund is processed

• Shipping charges are non-refundable, unless the return was due to our fault

5. Exchanges

Currently, we do not offer direct exchanges. If you need a different size or product:

• Please return the item for a refund

• Place a new order for the desired product

6. Damaged or Defective Items

If you receive a damaged or defective product:

• Contact us within 6 hours of delivery with photos or video as proof

• We will investigate and offer a replacement or full refund, based on availability

7. Cancellations

Orders can be cancelled before they are shipped. Once shipped, the standard return process applies.

8. Contact Us

For any questions related to returns or refunds, reach out to us:

Weballer
🌐 Website: www.weballer.com
📧 Email: [contact@weballer.com]
📞 Phone: [6299514603]